Privacy Policy — How We Collect, Use & Protect Your Information
At KIMS Institute of Renal Sciences & Advanced Urology (kimsrenalsciences.com), your privacy is fundamental to the trust you place in us. This Privacy Policy explains what information we collect when you visit our website, book an appointment, or interact with our services — and how we use, share, and protect that information in accordance with applicable Indian laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.
By using this website or submitting your details through any form, enquiry, or appointment request, you consent to the practices described below.
Last updated: 19 May 2026
Information We Collect
Personal Information You Provide
When you book an appointment, submit an enquiry, request a callback, or contact us, we may collect your name, age, gender, phone number, email address, country/city of residence, medical condition or concern, and any other details you choose to share. For international patients, we may additionally collect passport or travel-document details strictly to coordinate your treatment visit.
Health & Medical Information
If you share medical reports, imaging, or descriptions of your condition for the purpose of seeking a clinical opinion, this information is treated as sensitive personal data. It is reviewed only by authorised clinicians and care coordinators involved in responding to your enquiry.
Automatically Collected Information
Like most websites, we automatically collect technical data such as your IP address, browser type, device type, referring URL, pages visited, and time spent on our site. This is collected through cookies and analytics tools to help us improve user experience and website performance.
Communication Records
When you contact us by phone, email, WhatsApp, or web form, we keep a record of that communication so that our care coordinators and clinical teams can respond to you accurately and follow up where appropriate.
How We Use Your Information
We use the information you provide only for legitimate medical, administrative, and communication purposes — never for unrelated marketing without your consent.
Responding to Enquiries
To respond to your appointment requests, enquiries, second-opinion submissions, and callback requests via phone, email, or WhatsApp.
Coordinating Your Care
To schedule consultations, share preparation instructions, coordinate diagnostic tests, and arrange follow-up visits or admissions where applicable.
International Patient Support
To assist international patients with treatment planning, visa support documentation, travel coordination, accommodation, and post-treatment follow-up.
Service Improvement
To analyse aggregated website usage, identify popular content, fix issues, and improve the quality and clarity of medical information we publish.
Health Updates & Awareness
To send occasional updates on kidney health, awareness campaigns, or new treatments — only if you have explicitly opted in. You can unsubscribe at any time.
Legal & Regulatory Compliance
To comply with applicable laws, statutory obligations, lawful requests by public authorities, and to enforce our terms of use.
How We Share Your Information
KIMS Renal Sciences does not sell, rent, or trade your personal information. We share information only in the limited circumstances described below.
With Our Treating Clinicians
Your medical and contact details are shared with the nephrologists, urologists, transplant surgeons, and care coordinators directly involved in responding to your enquiry or managing your care at KIMS Hospitals, Secunderabad.
With Service Providers
We work with trusted third-party providers — such as appointment scheduling platforms, communication tools (e.g. email, SMS, WhatsApp), and analytics services — strictly bound by confidentiality and data-protection obligations.
For Legal Reasons
We may disclose information when required to do so by law, court order, regulatory authority, or to protect the rights, property, or safety of our patients, staff, or the public.
With Your Consent
In any other case, we will share your information only with your prior, specific, and informed consent — for example, when you request a referral to an external specialist or a second-opinion service.
Cookies & Tracking Technologies
Our website uses cookies and similar technologies (such as Google Analytics and Meta Pixel) to understand how visitors use our site, measure the performance of awareness content, and provide a smoother browsing experience.
You can disable cookies through your browser settings at any time. Please note that some parts of the website — particularly the appointment booking and enquiry forms — may not function correctly if cookies are fully disabled.
Types of Cookies We Use
Essential cookies — required for core website functionality such as forms and navigation
Analytics cookies — help us understand which pages and treatments visitors find most useful
Marketing cookies — used to measure effectiveness of health-awareness campaigns
Preference cookies — remember your language or region settings on return visits
Data Security
We implement industry-standard administrative, technical, and physical safeguards to protect your information against unauthorised access, alteration, disclosure, or destruction. Our website is served over secure HTTPS, and access to patient information within KIMS is restricted to clinicians and authorised staff on a need-to-know basis.
While we take reasonable care to protect your data, no method of transmission over the internet or method of electronic storage is 100% secure. We continually review and strengthen our security practices.
Data Retention
We retain personal and medical information only for as long as necessary to fulfil the purpose for which it was collected, to comply with applicable medical record-keeping laws, and to support legitimate clinical follow-up. Enquiry data not converted into active patient records is retained for a limited period and then securely deleted.
Hospital medical records are maintained as per Medical Council of India (now NMC) and statutory record-retention guidelines.
Your Rights as a Patient & Website Visitor
Under applicable Indian data protection laws, you have the following rights with respect to your personal information. You may exercise any of these rights by contacting us using the details below.
Right to Access
You can request a copy of the personal information we hold about you.
Right to Correction
You can request correction of any information that is inaccurate, outdated, or incomplete.
Right to Erasure
You can request deletion of your personal data, subject to our legal and clinical record-keeping obligations.
Right to Withdraw Consent
Where processing is based on consent, you can withdraw it at any time — without affecting prior lawful processing.
Right to Opt Out
You can unsubscribe from marketing or awareness communications at any time using the unsubscribe link or by contacting us.
Right to Grievance Redressal
If you have a complaint about how your data is handled, you can write to our designated Grievance Officer (see below).
Third-Party Links
Our website may contain links to external sites — for example, insurance partners, government health schemes (Aarogyasri, EHS, PMJAY), or educational resources. We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before sharing any personal data.
Children's Privacy
This website is intended for adults seeking medical information or care. For paediatric renal services, we collect information about children only through a parent or legal guardian, and only for the purpose of arranging their consultation or treatment. We do not knowingly collect data from minors without parental involvement.
Updates to This Policy
We may revise this Privacy Policy from time to time to reflect changes in technology, legal requirements, or our services. The most recent version will always be available on this page, with the "Last updated" date clearly indicated at the top. Material changes will be highlighted prominently on our website.
Your continued use of our website after updates indicates your acceptance of the revised policy.
Need More Information?
If you have any questions about how your information is handled at KIMS Renal Sciences, please reach out using the contact details on our website.
Contact Us →
Contact & Grievance Officer
For any questions, concerns, requests, or complaints relating to this Privacy Policy or the handling of your personal information, please reach out to us:
KIMS Institute of Renal Sciences & Advanced Urology
KIMS Hospitals, 1-8-31/1, Minister Road,
Krishna Nagar Colony, Begumpet,
Secunderabad, Telangana – 500003, India
Website: kimsrenalsciences.com
Email: info@kimsrenalsciences.com
Appointments: Book an Appointment