International Patients · Connect
Contact the KIMS International Patient Team — Send Your Enquiry and We Will Arrange a Specialist Consultation
The first step is simple — send us your details and a brief summary of your case. Our Patient Relations team reviews every international enquiry within 24 hours on Indian working days (Monday to Saturday) and contacts you directly to discuss the next step. For most patients, that next step is a video call with the relevant KIMS specialist at a time arranged to suit your time zone. No platform to set up, no account to create — the Patient Relations team handles the scheduling and sends you everything you need.
Before your video call, share your medical records, recent blood tests, imaging reports, and biopsy results by email. The specialist reviews everything before the call — so when you speak, the conversation is about your case and your options, not reading your file out loud.
Direct contact
| Channel | Details |
|---|---|
| assistance@kimshospitals.com · Subject line: 'International Patient Enquiry — [Your Name] — [Country]' · Attach medical records if available · Response within 24 hours on working days (Monday to Saturday) | |
| 040 - 44885000 · Message or voice note · Preferred channel for most international patients — convenient for document sharing and cross-time-zone communication · Monitored during Indian working hours and for urgent out-of-hours messages | |
| Phone | +91-40-4488-5000 · English-speaking Patient Relations team · Monday to Saturday 9am to 6pm IST (UTC+5:30) · Outside these hours, WhatsApp is recommended |
How the teleconsultation works
KIMS does not use a self-serve booking system for teleconsultations. Instead, the Patient Relations team coordinates every video call personally — ensuring the right specialist is available, your records have been received and reviewed in advance, and a time is confirmed that works across time zones. Here is what to expect:
- Submit the enquiry form above or email assistance@kimshospitals.com with your details and medical summary.
- Within 24 hours on working days, the Patient Relations team contacts you by email or WhatsApp to confirm they have received your enquiry and to ask any initial questions about timing or records.
- The team confirms which KIMS specialist is most appropriate for your case and shares your medical records with them in advance.
- A date and time for the video call is agreed by email or WhatsApp — the Patient Relations team proposes options that work in your local time zone.
- A video call link is sent to you by email and WhatsApp before the confirmed time. No account or app download is required on your side.
- The specialist conducts the consultation — reviewing your records, discussing your case, and answering your clinical questions.
- Within 2 to 3 working days of the call, the Patient Relations team sends you the specialist's written recommendation, proposed treatment plan, cost estimate, and — if you are proceeding — the visa invitation letter.
The teleconsultation is not a general enquiry call — it is a clinical consultation with the specialist who would treat you. Sharing complete medical records in advance is what makes it clinically useful. Patients who share CT scans, biopsy reports, and blood results before the call receive a specific treatment recommendation. Patients who share no records receive general information only.
Which specialist will I speak to?
| Your condition or procedure | Specialist |
|---|---|
| Kidney transplant (any type) · Dialysis · CKD stages 4–5 · ABO-incompatible transplant | Dr. V. S. Reddy — Senior Consultant Nephrologist & Lead Transplant Physician |
| AKI · CRRT · ICU kidney failure · Critical care nephrology | Dr. E. Ravi — Senior Consultant Nephrologist & Critical Care Lead |
| Glomerulonephritis · Nephrotic syndrome · Kidney biopsy · Second opinion on biopsy report | Dr. Aswini Dutt T — Consultant Nephrologist, Glomerular Disease Subspecialty |
| Kidney stone surgery (RIRS or PCNL) · Complex or bilateral stones | Dr. K. V. R. Prasad — Chief Urologist |
| Prostate cancer · RARP · TULSA-PRO · Kidney cancer · RAPN · Bladder cancer · HoLEP | Dr. Neil Narendra Trivedi or Dr. Likhiteswer Pallagani — Consultant Urologists & Robotic Surgeons |
| Unsure which speciality? | Describe your condition in the enquiry form — the Patient Relations team directs the enquiry to the most appropriate specialist. |
What to share before your consultation
The Patient Relations team will remind you of this when they confirm your call, but sharing the following in advance makes the most of the time:
Most recent blood test results
Serum creatinine, eGFR, urine protein, PSA, or any specialist markers relevant to your condition.
Imaging reports and scans
CT, MRI, or ultrasound reports. DICOM images can be shared via Dropbox, WeTransfer, or Google Drive link.
Biopsy report
Full pathology including light microscopy, immunofluorescence, and electron microscopy where available.
Current medications
Complete list with doses.
Summary from your current treating doctor
A referral or clinical letter if available, though not required.
Send records to assistance@kimshospitals.com or share as WhatsApp attachments. Mark the subject line or message 'For teleconsultation — [Your Name]' so the Patient Relations team can attach the records to your consultation before the call.
Frequently asked questions — Teleconsultation
The video call with the KIMS specialist is charged at the standard outpatient consultation fee, which the Patient Relations team confirms before the call is scheduled. Payment is made by card or bank transfer in advance of the appointment. If you proceed with treatment at KIMS, the consultation fee is credited against your treatment cost. If you decide not to proceed, the fee is not refundable but you receive the specialist's written clinical opinion and recommendation.
Typically 20 to 40 minutes. Because the specialist reviews your records before the call, consultation time is used for clinical discussion andKIMS Institute of Renal Sciences & Advanced Urology in Secunderabad is one of South India's most experienced centres for kidney and urological care. With over 1,500 kidney transplants performed, a dedicated Da Vinci robotic surgery programme and the region's first TULSA-PRO centre for incision-free prostate treatment, we bring together clinical depth and technological capability that is rarely available under one roof.
your questions — not for reading your file during the call. More complex cases with multiple conditions or large imaging files may run longer. The Patient Relations team will advise if a longer slot has been allocated.
The Patient Relations team sends a video call link to your email and WhatsApp before the confirmed appointment time. The technical setup is simple and does not require any special software or account on your side. If you are unfamiliar with video calls, the Patient Relations team can walk you through joining the call in advance. If your internet connection is unstable, the consultation can also be conducted by phone — advise the Patient Relations team when confirming your appointment.
Yes — family members are encouraged to join. Having a spouse, parent, or adult child present means more questions get asked and the treatment plan is better understood by everyone involved in the decision. Advise the Patient Relations team in advance if multiple participants will join so the specialist is prepared.
Second opinion teleconsultations are specifically available at KIMS — particularly for patients with complex glomerular disease, unusual biopsy findings, steroid-resistant nephrotic syndrome, or rapidly declining kidney function where the diagnosis or treatment plan is uncertain. Share all prior pathology, imaging, and clinical records with the Patient Relations team before the call. The specialist reviews everything and provides an independent written opinion within 3 working days of the consultation.
If the KIMS specialist's assessment is that your condition can be managed where you are, or that treatment at KIMS is not the right option for your specific situation, that recommendation will be stated clearly and honestly — with an explanation and guidance on what to discuss with your local team. KIMS does not recommend travel to India for treatment that is not clinically appropriate or where the patient's home-country options are sufficient. The purpose of the teleconsultation is clinical assessment, not sales.
For living donor kidney transplant, the donor and recipient evaluation typically takes 6 to 8 weeks from the start of workup — some of which can be done locally before travel. For ABO-incompatible transplant, add 4 to 6 weeks for the pre-transplant desensitisation protocol. For planned surgical procedures (TULSA-PRO, RARP, RAPN, HoLEP, stone surgery), scheduling is typically possible within 2 to 4 weeks of the evaluation completion, depending on the admission calendar. The Patient Relations team provides a realistic timeline after the teleconsultation.
Start your enquiry today.
The Patient Relations team responds within 24 hours on working days.